Book a Service
Here at Geared Up Cycles there is no repair too big or small, we can do just about anything - from that tweak on your gears or getting to a bolt that just wont budge, to a full strip down and rebuild.
Old or New - Any Brand- Any Model.
You can book via
Email - firstname.lastname@example.org / Phone - 01483 234812 / Online booking tool - scroll down
If getting to us is an issue, or booking in multiple bikes, we do also have a Collection & Delivery service available**. You will have the option to include this on your online booking, or mention if calling / emailing.
**There may be a small surcharge for this service, depending on location.
If dropping to store, please make sure the bike is with us by 10:30am on the day of the booking, or the working day before, unless we have made a prior arrangement.
Bookings made here are for the Sutton Green store.
If you are wanting to book at our workshop at the University of Surrey, please refer to the Geared Up Cycles UoS website, www.gearedupcyclesuos.com
I've booked in, when can I drop my bike off ?
We are currently experiencing a high demand for servicing and repairs. Being limited on space, we ask the bike is dropped off either the morning of the day it is booked in for (by 10:30am), or the working day before. If this is not suitable, please contact us to make alternative arrangements!
Help! I need an urgent repair, but need to use my bike regularly for commuting ! Can you turn around within a day ?
No problem, please just mention this in the comments when making your booking and we will endeavour to turn the bike round as quickly as possible. There may be a slight delay if any parts need to be ordered in, but we can discuss that with you before progressing.
How long will my service/repair take?
We always aim to work on the bike the day it is booked for. Depending if any issues are found, finishing the repair may need to roll to a later day, especially if any parts need to be ordered in, but most suppliers have a 2- 3 working day delivery window. You will be informed of any issues that may delay the work being done.
How often should I get my bike serviced?
This all depends on how much you use your bike...!
If you're a commuter and use it every day, we would recommend a service every 3-4 months.
If you are a casual or hobby user and ride at weekends we would recommend every 5-6 months, usually either side of the winter.
If you are a very occasional user - perhaps fair weather or on holiday - then a yearly service should be sufficient.
Which service should I go for??
It does depend on when your bike was last serviced and what kind of rider you are!
We have found that our most popular service is at Gold level - this covers everything generic, including labour for fitting majority of parts.
* if you are looking to give your bike some TLC after a muddy winter season, we would recommend a Gold or possibly even Platinum to give it a proper deep clean, check and prep for Spring / Summer.
* if the bike hasn't been ridden in a while, has been stored indoors and needs going over before riding again, a Silver could well suffice.
We can always discuss which is best in each situation.
Do you offer a collect and delivery service?
Yes we do, you can add this on when booking in online or please contact us for details to add to an existing booking.
If you have any other queries not covered by the above, please don't hesitate to contact us.