SHIPPING & RETURNS
SHIPPING POLICY
We aim to despatch all item as quickly as possible. Some items and bikes may not be in stock in store and will be ordered upon purchase. These are then sent to us, checked and / or assembled and prepared for despatch as quickly as possible.
RETURN & EXCHANGE POLICY
Returns
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a refund or exchange. Any item (excluding special ordered items, bikes, food and underwear) can be returned to us for any reason, provided it is in ‘showroom condition’ - with its original packaging, tags and a valid receipt/delivery note.
Return Items by Post
You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. It is your responsibility to ensure that the item is returned to us in a safe and secure manner.
Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
GEARED UP CYCLES
Sutton Green Garden Centre,
Woking,
SURREY
GU4 7QA
Refunds
Refunds will be processed using the same method of payment used for the original purchase. It may take up to 5 working days for the funds to appear in your account.
Any shipping charges are non refundable.