SHIPPING & RETURNS
All items we aim to ship as quick as possible. Some items and bikes may not be in stock and will be ordered upon purchase. These are then sent to us then checked and assembled and then boxed an sent to you as quick as we can.
RETURN & EXCHANGE POLICY
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a exchange. Any item (excluding special ordered items, bikes, food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in salable condition (in original packaging and including all warranty, cards, manuals and accessories).
Return Items by Post
You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:
GEARED UP CYCLES
Sutton Green Garden Centre,
Bike & Bulky Item Returns (mail order only delivered by courier and not by ourselves.)
If you wish to return your bike to us please keep it in the box it arrived in and call us on 01483234812.
Please do not ride the bike or take it outside as a full refund cannot be given if the bike has been used or damaged in anyway.
If the bike is delivered by us or in store to you personally this does not apply and no refunds on any bikes unless at fault from the manufacturer.
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items. If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.