TERMS & CONDITIONS
Geared Up Cycles Ltd is a UK registered company having been in business since June 2003, we comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.
Delivery times and Postage costs
Our delivery times for the UK are normally 2-5 working days. Please see our postage section.
We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange. Please see our Returns policy for full details.
Pricing and Payment
All prices are in sterling and include VAT and the standard rate (20%)
When ordering you must state the correct card holders details including address, these details are checked for security reasons and any mis-match in details may cause a delay.
Credit card security
We now use Stripe & Paypal to process our on-line orders, These are probably the most secure credit card payment methods available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.
Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. Merlin cycles do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. Where a weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy. If any product we supply is different from the description given we will of course refund or replace.
We update our manually and is run with a manual stock control so some products will list instock when they are not, so on this if the item isn’t in stock we will order it the moment the order arrives, so can delay the dispatch to you by 24-48hrs but we will advise of any lead times the moment you put in the order.
Offers, Coupons & Discounts
Offer cannot be applied retrospectively. The following exclusions apply:
• All Handbuilt Wheels
• Gift Vouchers
• All Bundle Deals
We reserve the right to vary, suspend, or cancel offers without notice.
Compatability and Fitment.
Many of the products we sell require knowledge on how to fit it and its compatibility with other parts. We are here to offer any technical help via email/ online chat or the telephone if required, if you are unsure. Geared Up Cycles advises that if you are unsure on how to fit any part and set it up correctly that you seek the help of a qualified cycle mechanic. Failure to fit the correct computable part and/or to fit that part correctly could lead a serious injury or accident.
PRIVACY & SAFETY
Visitors can elect to receive free email notification of future news, discounts & promotions by subscribing through our website. This can be done either when first entering your details as a new customer at the checkout or via the "My Account" section for existing customers.
All marketing email correspondence will contain a link to allow you to unsubscribe from future mailings.
Any information you enter into our website will only ever be used by us and our secure payment company for the purpose of fulfilling your order, or to send you relevant marketing information should you subscribe to it. Please rest assured that we will never sell your information to any third party.
If at any time you wish to be removed from our active databases, please contact us. You will be able to unsubscribe from our mailings at any time by clicking on the unsubscribe link at the bottom of all our email communications.
- Credit / Debit Cards
- Offline Payments